Numbers, an IVR that routes to the right desk, dialers your agents actually enjoy, and every call logged to the CRM. We assemble the pieces into one call flow you can run without a telecom engineer on staff.
Virtual landline, mobile and toll-free numbers you can point anywhere — no SIM, no physical line. Add city numbers for the markets you sell into and keep one number for life.
Greeting and menu, working-hours and after-hours handling, and skill-based routing so a sales call reaches sales and a support call reaches support — not whoever picks up first.
Agent desks in the browser, queues with hold music and callbacks, and supervisor tools — live monitoring, barge and whisper — so no caller waits in a queue nobody is watching.
Load a list, run the campaign, and let the dialer skip busy tones, voicemails and dead numbers — so agents spend their hour talking to people, not listening to ringtones.
Click-to-call from the contact record, screen-pop the caller's history before you say hello, and every call, note and outcome written back automatically — nothing typed twice.
Call recordings for training and disputes, dashboards for volumes, wait times and abandon rates, and wrap-up codes so every call is tagged with what it was actually about.
Underneath, a calling setup is three parts that have to agree. A SIP trunk carries the calls and gives you the numbers. A browser or softphone dialer puts a phone on every agent's screen — headset, no handset. And an integration into your CRM means a call and the customer record are the same event, not two chores.
We size the trunk to your real call volume, design the IVR around how your team is actually organised, and wire the dialer to whatever CRM you run — so nothing is written twice and nobody works from a spreadsheet on the side.
We are not tied to one carrier. We recommend the trunk and platform that fit your volume, your budget and the numbers you need — and if you already run something, we build on it rather than rip it out.
Illustrative monthly setup & support fees. Per-minute call rates and number rentals are billed by the provider and vary by carrier, geography and volume — we quote both together before you commit.
We pick the carrier, provision the numbers you need and set up the SIP trunk sized to your call volume.
We map your greeting, menu, working hours and who each call should reach — then build the routing to match.
Agent dialers go in the browser and wire into your CRM, so click-to-call and call logging just work.
We test end to end, sit with your team for the first calls, and hand over dashboards you can read yourself.
No. The whole setup is cloud-based. Agents need a laptop or phone, a headset and a browser — that's it. There is no PBX to buy, no wiring in the office and nothing on-site to fail on a Sunday.
Yes. Because the dialer runs in the browser, an agent can log in from home, a branch or on the road and be on the same queues, with the same call logging and the same supervisor oversight as anyone in the office.
That's the point of doing it properly. Once integrated, every inbound and outbound call is written to the right contact record — with duration, recording and outcome — and your team can click-to-call straight from the CRM. Nothing gets typed in twice.
Usually, yes. Most landline and toll-free numbers can be ported onto the cloud trunk so you keep the number your customers already know. We check portability for your specific number and carrier before we start, and manage the switch so there's no gap.
Bring us your numbers, your team size and your CRM. We'll map the call flow, quote the setup and the per-minute rates together, and tell you honestly what you do and don't need.